Faster response times within an hour

When you need us, our emergency teams respond quickly. On average, we reach 99% of our customers within an hour.

Supporting the NHS

We’re proud to be the chosen provider of Suffolk and North East Essex Integrated Care Board’s falls pick-up service for adults in North East Essex.

Going greener

Our eco-friendly fleet of hybrid vehicles helps us cut our carbon footprint through fuel efficient engines and reduced air pollution.

Falls pick-up service – available across North Essex

We attend to customers in Coggeshall, Clacton, Colchester, Dedham, Halstead, Harwich, Manningtree, Mersea, Nayland, Tiptree and more. Our monitoring-only service is available across the whole of the UK.

Our services

What our customers think of our service

In 2022 we surveyed our customers, 590 of the 599 customers reported being very satisfied with our Helpline service.

"Helpline staff are extremely attentive, pleasant and efficient; they always introduce themselves when arriving. I recommended the service to my parents who use it all the time – which gives all the daughters’ peace of mind. "

- Sarah, a Helpline customer family member

"The team were quick to respond when I pushed the button and staff are very friendly. I couldn’t live without Helpline, knowing that when I push the button someone responds straight away. "

- Ruby, a Helpline customer

"Over many years Helpline 24/7 has demonstrated its capability to deliver an excellent falls pick-up service. Our contract with them is helping to ease the pressure on emergency ambulance teams across north Essex. "

- Mark Shorter, Head of Transformation, Suffolk and North East Essex Integrated Care Board