Unlike most other providers, we don’t outsource our response service. Our dedicated team of first-aid trained professionals will promptly assist you in emergencies, eliminating the need to rely on family or neighbours. Trust us for reliable and effective assistance when you need it the most.
On average, we reach 99% of our customers within an hour. Unlike other providers, we don’t outsource our response service and you can rest assured that Helpline will be there for you at any time of the day or night, 7 days a week and 365 days a year.
Contact us on 01206 769779 to report a missing pendant and we will arrange for the equipment to be replaced within 24 hours. Please note there will be a charge for this service.
Helpline will be there for you at any time of the day or night, 7 days a week and 365 days a year.
Our Helpline units cover a range of approximately 100 feet which means it can be activated from your garden or driveway. We will respond when the button is pressed, even if the unit cannot hear you speaking.
Yes, it’s easy to upgrade to our 24/7 Monitoring and Falls Pick Up Plan – we can arrange this within 24 hours of your call for an additional cost of just £11.17 a month.
We encourage all our customers to pay via direct debit. Your banking details can be taken at the point of installing the equipment in your home.
Yes we do, we cover the whole of North Essex.
No, unfortunately we are unable to accept payments by cheque.
Yes, our 24/7 Monitoring and Falls Pick Up Plan would provide the best support.
Helpline provides support and reassurance to those who are elderly, have a physical disability, suffer from a chronic condition such as epilepsy, are recovering from illness or who have just come out of hospital. If you are concerned about a family member or someone in your community, you can call us on 01206 769779.
No, our service is relied on by people of all ages living independently across north Essex. We support those with a physical disability or who suffer from a chronic condition such as epilepsy.
We work in partnership with TSA, the industry and advisory body for technology enabled care (TEC) in the UK.
Yes, all you need to do is contact one of out dedicated call handlers on 01206 769779 and they’ll arrange to cancel your contract and arrange collection of our Helpline equipment at a time convenient to you.
The minimum period is 28 days.
Helpline is available to anyone, whether living alone or in couples. We offer a 50% discount for the second resident in any household.
Helpline is part of Colchester Amphora Trading Ltd, a company established and wholly owned by Colchester City Council.
If you have a query about Helpline’s service or products you can send us a message or call us on 01206 769779. Our phone lines are open 24 hours a day.Contact us
Switching to digital
Helpline is going digital! Find out how we’re managing the switch to digital to ensure an uninterrupted service for all our customers.Find out more