Your questions answered

Here are the answers to some common questions our customers ask about Helpline. If you have a query that you can’t find the answer to, please use our Contact Us page to find out more.


















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Contact us

If you have a query about Helpline’s service or products you can send us a message or call us on 01206 769779. Our phone lines are open 24 hours a day.

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Switching to digital

Helpline is going digital! Find out how we’re managing the switch to digital to ensure an uninterrupted service for all our customers.

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