Our services

With Helpline you’ll gain the freedom to maintain an independent life in the comfort and safety of your own home. Whether for short-term needs or ongoing care, our highly qualified teams will be there to bring peace of mind for you and your loved ones.

For reassurance at the touch of a button

At any time, day or night, our trusted Helpline team is there to support those needing extra reassurance and support to live independently.
We are more than just a personal alarm provider; our team takes pride in being there for anyone who is concerned for their general safety and security at home. Whether they are managing a physical disability or restricted mobility, living with a condition such as epilepsy or arthritis, recovering from illness or returning from hospital, living with dementia, or are prone to falling. We have been delivering this vital service for over 25 years and operate around the clock; 24 hours a day, 365 days a year.

Through our personal alarm and pendant technology, we assist thousands of people to maintain their independence in their own homes. Once installed and tested, if the Helpline button is pressed for assistance, a call is immediately activated through to our monitoring centre. When connected you can speak directly to the Helpline operator from anywhere in your home.

Choose your Helpline plan

24/7 monitoring and falls pick-up plan

£35.75 per month

This emergency service responds to and lifts hundreds of people each month, enabling people to stay at home for longer.

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24/7 monitoring only plan

£24.59 per month

From our monitoring centre in Colchester, our call operators handle thousands of Helpline calls every year, working 24/7, 365 days of the year.

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What customers think of our service