Stay Safe and Independent at Home with Helpline 24/7
Looking for a reliable personal alarm or falls response service in Clacton-on-Sea or across Tendring?
Helpline 24/7 provides fast, local, and professional support to help you or your loved ones live safely and independently at home — day and night, 365 days a year.
Delivered by Amphora Trading Limited (wholly owned by Colchester City Council), Helpline 24/7 is a trusted, not-for-profit telecare service now supporting residents across the Tendring district following the merger with Careline.
Helpline 24/7 in Clacton and Tendring – Why Choose Us?
- 24/7 Emergency Monitoring – Immediate help at the press of a button
- Local Response Teams – Based in North Essex, understanding local communities
- Falls Response & Lifting Service – Fast help after a fall without unnecessary hospital trips
- No Long-Term Contracts – Flexible, straightforward support
- Trusted & Council-Owned – Reinvesting back into local services
Whether you live in Clacton, Frinton, Walton-on-the-Naze, Harwich, Dovercourt, Manningtree, or nearby villages, Helpline 24/7 is there when it matters most.
What Is a Personal Alarm Service?
Helpline 24/7 provides a simple, easy-to-use personal alarm system designed for safety and peace of mind.
- Wear a pendant or wrist alarm
- Press the button in an emergency
- Speak instantly to a trained monitoring team
- Get the right help quickly — from family, carers, or emergency services
This service is ideal for people who want to stay independent while knowing help is always available.
Specialist Falls Response in Tendring
Falls are one of the biggest risks to independence — especially for older adults.
- Around 50% of people aged 80+ experience a fall each year
- Delays in assistance can lead to hospital admissions or loss of confidence
Helpline 24/7 provides a dedicated Falls Response Service across Tendring, helping residents get help quickly without always needing an ambulance.
This service also supports the NHS locally by reducing pressure on emergency services.
Who Can Benefit?
Our service supports residents across Clacton and Tendring including:
- Older people living alone
- People with dementia or memory issues
- Individuals with reduced mobility or disabilities
- Those managing long-term health conditions
- People recently discharged from hospital
- Anyone concerned about falls or personal safety
You don’t have to be elderly — anyone who wants reassurance and quick access to help can benefit.
Local Coverage Across Tendring
We proudly support communities across:
- Clacton-on-Sea
- Frinton-on-Sea
- Walton-on-the-Naze
- Harwich & Dovercourt
- Manningtree
- Brightlingsea
- All surrounding Tendring villages
With the integration of the former Tendring Careline service, Helpline 24/7 now delivers a modern, unified telecare solution across the district.
Technology That Keeps You Safe
Your system can include:
- Personal alarm pendant or wrist device
- 24/7 monitored base unit
- Optional falls detectors
- Linked smoke and carbon monoxide alarms
All equipment is professionally installed and fully supported, making it easy to get started.
A Service That Gives Back Locally
Helpline 24/7 is different from private providers.
As a not-for-profit, council-owned service, any surplus is reinvested to:
- Support local services in Colchester and Tendring
- Protect jobs and community resources
- Improve technology and care standards
When you choose Helpline, you’re supporting your local community too.
Get Help Today
Whether you’re arranging support for yourself, a loved one, or a client, our team is ready to help.
Call now: 01206 769779
Email: helpline@colchester.gov.uk
Visit: www.helpline247.co.uk
Helpline 24/7 – Trusted personal alarm and falls response service in Clacton and Tendring.
